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Frequently Asked Questions

Delivery & Returns

All orders are dispatched within 24 hours of payment (excluding weekends). You should receive your order within 3-5 days after dispatch.

Please contact us if you haven't received your order within 7 days.

All our deliveries require a signature, a card with instructions on how to collect your order will be left if no-one is home to sign for the delivery.

The shipping costs are calculated at the checkout, our shipping costs include packaging and handling.

After placing items in your cart a shipping estimate can be obtained by entering postal details on the cart page.

We offer a 30 day no quibble return policy if you change your mind.

All return postage costs are the customers responsibility.

All items must be returned in their original packaging and must be unopened.

A full copy of our Returns Policy can be found here

Please contact us at help@thewiltingwick.com if you wish to return an item.

Your refund will be processed within 24 hours of receiving the returned item subject to inspection of the item.

Please allow 5-7 days for the refund to appear in your account.

All refunds will be processed by the same method of payment.